Legal

Privacy Policy

Last updated: May 25, 2026

At Kreatoo Estudio we take the privacy of your data very seriously. This policy transparently explains what information we collect, what we use it for, who we share it with, and what rights you have over it. It applies to anyone who visits kreatooestudio.com, contacts us, or engages our services.

1. Data controller

  • Business name: Kreatoo Estudio
  • Address: Punta Cana, Dominican Republic
  • Contact email: info@kreatooestudio.com
  • WhatsApp Business: +1 829 658 4923

2. Data we collect

2.1 Data you provide to us

  • Full name, company.
  • Email and WhatsApp or phone number.
  • Information about your project or inquiry (service of interest, estimated budget, free-form message).
  • For contracted clients: billing details, access to platforms (social media, hosting, domain, advertising accounts), and your brand materials.

2.2 Data collected automatically

  • IP address, device type, browser, operating system, language, and screen resolution.
  • Pages visited, time spent, traffic source.
  • Anonymous identifiers linked to analytics and advertising cookies and pixels.

3. Purpose of processing

We use your data to:

  • Respond to your request for information or a quote.
  • Provide the contracted services (Estrategia 360, Monthly Package, Web, Ads, DOOH Advertising, Consulting).
  • Issue invoices and comply with accounting and tax obligations.
  • Communicate with you about project status, proposals, support, and relevant updates.
  • Measure website performance and improve the browsing experience (aggregated and anonymized analytics).
  • If you give us your explicit consent: send you marketing communications or a newsletter (always with the option to unsubscribe in every message).
  • Consent when you fill out the contact form, accept optional cookies, or subscribe to communications.
  • Performance of a contract when you engage a service: the data necessary to provide and invoice it.
  • Legal obligation to comply with applicable tax and commercial regulations.
  • Legitimate interest to improve the website and prevent abuse or fraud.

5. Retention

  • Unconverted leads: a maximum of 24 months from the last contact, unless you request their deletion sooner.
  • Clients: for the duration of the contractual relationship and, thereafter, for the legally required periods (a minimum of 10 years for tax documentation).
  • Web analytics data: aggregated and anonymized indefinitely; individual data according to each tool's settings (Google Analytics 4: 14 months by default).

6. Recipients and third parties

We only share your data with providers we need in order to operate and that meet security safeguards equivalent to our own:

  • Vercel Inc. (USA) — website hosting.
  • Web3Forms — contact form processing.
  • Google LLC — analytics (Google Analytics), Google Maps, Google Workspace for email.
  • Meta Platforms — pixel for measuring advertising campaigns.
  • ClickUp — internal project management.
  • Hostinger (where applicable) — hosting of client websites during the first year included.
  • Accounting and tax advisors — to comply with legal obligations.

We do not sell or transfer your data to third parties for their own commercial purposes.

7. Your rights

You may exercise the following rights at any time:

  • Access — to know what data of yours we hold.
  • Rectification — to correct inaccurate data.
  • Erasure / right to be forgotten — to delete your data when it is no longer necessary.
  • Objection — to ask us to stop processing your data in specific cases.
  • Restriction — to restrict processing while an issue is being verified.
  • Portability — to receive your data in a structured format and transfer it to another controller.
  • Withdraw consent at any time, without affecting the lawfulness of prior processing.

To exercise them, write to us at info@kreatooestudio.com. We will respond within a maximum of 30 days.

8. Security

We apply reasonable technical and organizational measures to protect your data: SSL/TLS certificates on all communications, strong passwords, role-based access management, automatic backups, and internal team training. No system is 100% foolproof; if you detect a vulnerability, write to us at info@kreatooestudio.com and we will address it as a priority.

9. Cookies

This site uses three types of cookies:

  • Technical or necessary — essential for the site to function (no consent required).
  • Analytics — Google Analytics 4 to measure traffic on an aggregated basis (anonymized).
  • Advertising — Meta Pixel or other tools to measure conversions and remarketing.

You can accept all, only the necessary ones, or configure your preferences from the cookie banner that appears the first time you visit the site. You can change your choice at any time by clearing your browser's cookies.

10. International transfers

Some of our providers (Vercel, Google, Meta, Web3Forms) have servers outside the Dominican Republic, mainly in the United States and Europe. In all cases, we require contractual safeguards and data processing clauses compatible with applicable regulations (GDPR where relevant).

11. Minors

Our services are aimed at businesses and professionals of legal age. We do not knowingly collect data from minors under 18. If you believe a minor has provided us with data, contact us and we will delete it.

12. Changes to this policy

We may update this policy to reflect legal, technical, or operational changes. The current version is always published at this URL with its date of last update. If the changes are substantial, we will notify you by email when it is reasonable to do so.

13. Contact